Frequently Asked Questions
Everything you need to know about shopping with Closet & Botts
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. You will receive a tracking number via email once your order has dispatched.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please note that certain items, such as earrings or bespoke products, are non-returnable for hygiene and customization reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How can I track my order?
Once your order is on its way, you will receive a shipping confirmation email containing a link to track your parcel's progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At Closet & Botts, we prioritize quality and sustainability. We work closely with our suppliers to ensure that our products are ethically manufactured and sourced with minimal environmental impact.